Practice Charter

Your Doctor’s Responsibilities

  • To treat you with respect and courtesy at all times.
  • To treat you as an individual, and to discuss with you the care and treatment we can provide.
  • To give you full information on the services we offer.
  • To give you the most appropriate care by suitably qualified staff.
  • To provide you with emergency care when you need it.
  • To refer you to a consultant acceptable to you when necessary.
  • To give you access to your health records, subject to any limitations in the law.

Your Responsibilities As A Patient

  • To treat all staff with respect and courtesy at all times.
  • To tell us if you are unsure about the treatment we are offering you.
  • To ask for a home visit, only when the patient is unable to attend the medical centre through illness or infirmity.
  • To request such a visit if at all possible before 10.30am.
  • To ask for an out-of-hours visit only when necessary.
  • To keep your appointments and contact the medical centre in advance if you cannot.
  • To be punctual for appointments, and to make a separate appointment for each member of the family wishing to see the doctor.
  • Not to expect a prescription from every consultation with a doctor. There may be other options for treatment.
  • To take medicines according to the instructions and to only ask for a repeat prescription if you need one.
  • To let us know when you change your address or telephone number.

Why we hold information about your health and care:

Your doctor and the team of healthcare professionals (nurses, osteopaths, counsellors for example) caring for you keep records about your health and any treatment and care you receive from the NHS.

These records help to ensure that you receive the best possible care now and in the future.

Secretaries, receptionists and other administrative staff need access to some of your records in order to do administrative tasks such as booking appointments and communicating with you and other parts of the NHS.

How you can access your health records:

You have a right of access to the information the practice holds about you:

Your request must be made in writing to the Practice Manager/Medical Secretary. Additionally there is a form held behind reception which can be completed for this purpose.

There may be a charge to have a printed copy of the information held about you (maximum cost of £50)

The practice has 40 days to provide this information to you once the written request has been received.

Zero Tolerance

The practice supports the NHS policy of zero tolerance with regard to violence and/or verbal abuse to the doctors, staff or others on the practice premises or other locations where treatment may take place.
Persons abusing this policy may be reported to the police and removed from the practice list.

Freedom Of Information

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.

This scheme is available from the practice manager.

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Spa Medical Centre, 50 Old Jamaica Road, London, SE16 4BN
  • Telephone 0203 049 8910
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